I had to click a blank area to select the file to upload. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: 17567, time stamp: 0x4d672ee4įaulting module name: mbshlext.dll_unloaded, version: 0.0.0.0, time stamp: 0x5abe91eaįaulting application start time: 0x01d44eb7189320a5įaulting application path: C:\windows\Explorer.EXE Please help?įaulting application name: Explorer.EXE, version. I have no idea how to troubleshoot this error to get "Scan with Malwarebytes" to function properly from the context menu. I am running Windows 7 Home with 8GB RAM. As a temporary workaround, I have disabled context menu scans in MBAM 3.5.1 Settings. The following error appears in event viewer. After explorer has restarted the scan completes normally. This is followed by explorer.exe is restarting. I am told that explorer.exe has crashed and a report is being generated to find a solution.
When I use the context menu in windows to scan any drive other than c: Endpoint Detection & Response for Servers